Shipping policy

SHIPPING POLICY

ORDER PROCESSING

All physical products are made to order. Please allow time for your order to be processed and produced before it is shipped.

Because each item is made specifically for your order, processing times may vary depending on the product and order volume.

SHIPPING

Shipping charges are calculated and displayed at checkout based on the items in your order and the shipping destination.

We currently offer standard and, where available, expedited shipping options. Available shipping methods, prices, and estimated delivery times will be displayed at checkout.

Delivery times are estimates and are not guaranteed. Delays may occur due to the shipping carrier, weather, holidays, customs, or other circumstances outside of our control.

TRACKING

When your order ships, you will receive tracking information when tracking is available.

Please allow some time for tracking information to update after your order has shipped.

INTERNATIONAL ORDERS

We ship to locations where our fulfillment provider is able to deliver.

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside of our control.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply if the order needs to be reshipped.

If an order is returned because it was unclaimed, additional shipping charges may also apply for reshipment.

LOST OR DELAYED PACKAGES

Once an order has been shipped, delivery is handled by the shipping carrier.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at saltyandfae@gmail.com so we can assist you in determining the appropriate next steps.

Please do not consider a package lost solely because tracking has not updated for a short period of time, as tracking information may occasionally be delayed.

THIRD-PARTY FULFILLMENT

Our products are produced and shipped by a third-party fulfillment provider. Orders may be produced and shipped from different fulfillment locations depending on the product and destination.

By placing an order, you acknowledge that your order may be fulfilled and shipped by a third-party provider on behalf of Salty & Fae.

CONTACT

If you have questions about your order or shipping, please contact us at saltyandfae@gmail.com.