Refund policy

RETURNS & REFUNDS

Because our products are made to order, we do not accept returns or exchanges for buyer's remorse, changed mind, incorrect size, incorrect color, or other customer preference.

Please review product descriptions, sizing information, color selections, and other product details carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

Please email saltyandfae@gmail.com with your order number and clear photographs showing the item and the issue.

If the issue qualifies under our fulfillment provider's policy, we will arrange an appropriate resolution, which may include a replacement or refund. A return of the damaged, defective, misprinted, or incorrect item will generally not be required.

We are not responsible for normal variations in color, print placement, or appearance that may result from different screens, displays, or the manufacturing process and do not constitute a defect.

LOST PACKAGES

If your order does not arrive, please contact us as soon as you believe the package may be lost.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

We will work with our fulfillment provider to determine the appropriate resolution.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply if the order needs to be reshipped.

If an order is returned because it was unclaimed, additional shipping charges may also apply for reshipment.

CANCELLATIONS

All physical products are made to order.

Orders cannot be canceled after they have been placed.

Once an order is submitted, it may be sent to production automatically. Because products are made specifically for each order, we cannot guarantee that an order can be stopped, changed, or canceled after purchase.

Orders that have entered production or fulfillment cannot be canceled or refunded due to a change of mind, incorrect size, incorrect color, or other customer preference.

DIGITAL PRODUCTS

Digital products are delivered electronically.

Due to the nature of digital products, we do not offer refunds for digital products after the digital file has been delivered or downloaded, except where a refund or other remedy is required by applicable law.

If you experience a technical problem accessing or downloading a digital product, please contact us at saltyandfae@gmail.com and we will work with you to resolve the technical issue.

REFUNDS

When a refund is approved, it will be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

IMPORTANT

This policy does not limit or exclude any consumer rights or legal protections that cannot legally be limited or excluded under the laws applicable to your purchase.

If you believe there is a problem with your order, please contact us at saltyandfae@gmail.com before sending any item anywhere. We will provide instructions if a return or other action is necessary.